An inter-organisational perspective on challenges in one-stop government

Fragmentation and isolated development are main problems that hinder successful e-government in many situations. This paper therefore has an explicit inter-organizational perspective on challenges in one-stop government. In order to capture the inter-organizational perspective we present a conceptual framework, derived from the industrial/business network approach, that characterizes an interorganizational relationship and its dimensions. The conceptual framework is used for analyzing empirical data from an inter-organizational one-stop government project in Sweden. Our experience from applying the framework is that it makes us focus on a set of interesting issues in our case and explains some of the challenges that our interviewees identified. By addressing these inter-organizational aspects we reached further understanding of the problems associated with this particular case, which can provide added value to the discussion of e-government challenges, barriers and problems in general.